FAQs

+ What training and registrations do your therapists have?

Yes. We offer workplace assessments, aka Display Screen Equipment (DSE) assessments.

Whether you're an employer or an employee; we cater to all needs, budgets and workforce sizes.

The Health and Safety Regulations apply to workers who use DSE daily, for an hour or more at a time. These employees are legally entitled to a workstation assessment. The law applies whether users are at a fixed workstation, mobile, at home or hot-desking.

Incorrect use of DSE and poor workstations can lead to pain, fatigue and eye strain. DSE assessments ensure that employees are not at risk of developing these conditions.

Our therapists will carry out an in-depth assessment of your working environment. You'll receive a report documenting any adjustments made and further recommendations.

Employees - feel better day-to-day, no more pain at your desk.

Employers - reduce sick leave and health care costs, improve employee wellbeing.

Please contact us to discuss your requirements and to arrange a DSE assessment.

+ Do you treat babies and children?

We treat all ages of children and they will require an hour appointment. All our therapists are DBS checked. Please note that a parent or responsible adult should accompany children under 16.

+ Do you do home visits?

Yes, we provide home visits to patients. Please contact us for more information. We also have Virtual Sessions available so you can receive expert care via video call.

+ How can Physio LDN help me if I'm not in pain?

Health is a lifestyle – don't wait for an injury or drop in performance to happen!

You are your best investment. We encourage proactive treatments so that you get the most out of each day. Many of our patients have regular sessions to help maintain their healthy bodies.

You may work in an office or have added in weekend warrior activities. Take the time to address your muscle tensions, your posture, lifestyle factors.

Let's deal with those aches and pains before they become a problem. You'll feel better, move better and be pain-free longer.

+ Does private health insurance cover osteopathy and physiotherapy?

Yes, most major health insurance companies will cover your Physiotherapy and Osteopathy treatments.

Please contact your insurance company before booking your appointment. It's best to confirm the level of cover you have and whether you'll need a GP or consultant referral letter.

We understand the confusion that can arise around this process, so please do get in touch if you need help. You'll get the best advice possible to get your sessions covered. We can also provide you with our provider codes for easy reference.

We do our best to make your insurance process as smooth as possible. If your insurer covers Osteopathy or Physiotherapy, we can bill them directly.

We can bill the following insurance companies for your treatment fee's:

Physiotherapy - Axa PPP, Bupa, Bupa International, Vitality, Aviva, Cigna, WPA, Aetna, Healix, HCML, Health Shield and Simplyhealth.

Osteopathy - Aviva, Cigna, Healix, WPA, Vitality, Health Shield and Simplyhealth. To do this, you must provide us with your policy details before your treatment. These include;

• Your insurer
• Policy number
• Authorisation code
• Number of sessions authorised

You cannot claim for missed or cancelled appointments or any equipment bought. You may also have an excess that you need to pay, please speak to your insurer about this.

Virtual Session – "Telehealth" - cover may vary. Please check your policy.

+ What's the difference between osteopathy and physiotherapy?

Traditionally osteopaths provide more hands on treatment and sessions are shorter and with limited rehab.

Physios often provide less hands on therapy and more exercise rehab. HOWEVER! At Physio LDN our therapists work very similarly. We ALL provide a lot of hands on treatment including massage, trigger and myofascial release, cupping and acupuncture and joint manipulations and mobilisations.

We are ALL highly qualified in rehab and strength and conditioning many of us having a personal training qualification too.

Therefore we do not mind whether you choose to see Kurt our osteopath or one of our physios and if we feel you would be better suited to another therapist we will pass you over to them depending on your goals and diagnosis.

If you prefer to discuss this before hand please book a free telephone consultation

+ What's the difference between an osteopath and a chiropractor?

A chiropractors' primary focus will be the joints and spine. Osteopaths work holistically; taking the whole-body and person into account. Both professionals will take a full case history. But, treatments do differ.

Chiropractic treatments focus on spinal manipulations. Sessions are usually shorter – 10 or 15 minutes. And Chiropractors generally see their patients more often – 3+ times a week.

Osteopaths use a variety of treatment techniques. A typical session may include deep tissue massage, joint articulations and spinal manipulations. The treatment time is longer, and patients usually need fewer sessions.

Both approaches are safe and effective. With our style of Osteopathy, we're of course, biased. But talk to your friends or find out from others what they've enjoyed.

The main thing is that whoever you do visit; you feel comfortable with, listened to and cared for.

+ What happens during my first treatment?

Your therapist will take a full case history. We'll ask about your symptoms, medication, family history of illness and more.

Next is a detailed examination of your posture, joints, muscles and movements. We may perform other clinical tests such as reflexes and blood pressure.

After testing, your therapist will have a working diagnosis. We can now start treatment, including hands-on therapy, advice and exercise rehab. We'll also discuss and tailor a treatment plan for you going forward.

+ Are treatments painful?

Yes and no. We aim to make your treatment as comfortable as possible for you.

With our hands-on sessions, we want instant and long term changes in your body. Some techniques we use can be quite tender as we press into specific tense or tight points. You may feel some discomfort here and there, but this should be "good pain" - a nice release.

With acupuncture, the biggest problem is usually the patients' anticipation of pain. When we insert the needles, most are pleasantly surprised, and some feel nothing at all. It's normal to feel a mild pricking sensation. Once the needle is in, you may feel an aching or warm sensation.

You may feel minor stiffness or soreness for up to 72 hours post-treatment. This is normal and healthy. It's like what you might feel after working out.

All this aside, the typical treatment is a pleasurable, not painful. Often patients feel instantly more comfortable afterwards.

All treatment you receive is with your consent. If you're ever feeling uncomfortable, let your therapist know. There are plenty of alternative technique options available.

+ How many sessions do I need?

The number of sessions needed depends on the condition and the person we're treating. Your therapist will give you an accurate plan of treatments during your first visit.

As a rule of thumb; for acute cases, you can expect dramatic improvements in 4-6 sessions. You'll often feel reduced pain from the first session. We usually see you twice per week initially and then reduce the sessions down.

Generally, the longer you've had the problem, the longer it will take to resolve. Your tissues, postures and condition will have changed over time. Changes like these can take time to return to optimal.

We're here to help you! And what we can assure you of is complete transparency. We don't aim to over or under-treat. We aim to get you better in the shortest amount of time possible.

+ Do I need a doctor to refer me?

No. If you're paying for treatment, then you don't need to see your GP first.

If using private insurance, some companies may need a GP referral. Please check with your private insurance company before making an appointment.

+ What equipment do I need for my virtual session?

Wifi. A laptop, mobile, tablet or desktop computer with a webcam and microphone.

Loose, appropriate clothing that you can move in.

Floor space.

Any props you may have such as a foam roller etc.

A day before your appointment, you will receive an email with a video link for your session call. Simply click on the link 5 minutes before your allotted slot to start. If you prefer to use Face Time, Zoom or Whats App please let us know.

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+ Can I have a treatment if I have a cold, flu or virus?

No, unfortunately not.

You may pass the virus onto your therapist, who could then pass this onto other clients. So please be kind by not sharing.

For expert treatment while resting from home, book a virtual session today. We'd love to hear from and assist you.

+ I'm pregnant – can I still have treatment?

Yes, this can be helpful throughout all stages of pregnancy. These treatments are effective for relieving pregnancy-related aches, pains and strains. Your therapist will take great care and use the appropriate techniques for you.

The first trimester carries a naturally high risk of miscarriage. If you're pregnant for less than 12 weeks it will be up to your therapist’s discretion as to whether you are appropriate for treatment.

+ Are your treatments safe?

Yes, osteopathy, physiotherapy and acupuncture are very safe.

Treatments generally leave a pleasurable feeling. Most of our clients visit through word of mouth recommendation – so there are a lot of happy clients!

Side effects are generally rare. You may feel stiffness or soreness for 1-2 days after. Like the feeling after too much unaccustomed exercise; this usually goes away quickly.

Post treatments, you may feel more tired/relaxed than usual. Drink plenty of water and get an early night.

Severe adverse reactions are very rare. Our therapists have the training to screen patients and their suitability for treatment. Your safety is our priority.

There's been a concern in the media about neck manipulations or "clicking". Damage to the vertebral artery via manipulation is extremely rare. In fact - according to a research review carried out in 2010 by the National Council for Osteopathic Research - spinal manipulation was much safer than taking non-steroidal anti-inflammatory medicines.

With your consent, our therapists can manipulate in a safe, expert manner.

+ Can I bring someone with me?

You're more than welcome to bring a companion with you. Please be aware that they'll hear and see everything your therapist will during your appointment.

We do not accept patients under the age of 16 without a parent or guardian being present at all times. If you've booked an appointment with us and cannot get childcare, please feel free to bring your child with you. They're more than welcome.

+ What if I need to cancel or reschedule my appointment?

If you need to reschedule or cancel your appointment, we require 24 hours advance notice. If you cancel within 24 hours, we will process a cancellation fee equal to the value of your session. This notice period is an industry-standard for medical practitioners.

Please contact us if you're unsure about attending your appointment. We'll be happy to advise or discuss other options such as virtual sessions.

+ What should I wear and will I need to undress?

At Physio LDN, full diagnosis and treatment involve viewing the body as a whole. It is ideal for patients to undress to their underwear, but not compulsory. We respect your privacy and dignity at all times.

We use towels and couch roll during the treatment*. Our towel management ensures you feel comfortable, warm and safe at all times.

If you don't want to undress, then please wear comfortable clothing. Loose tops, shorts, leggings; clothes you can move around in, will work.

(Due to Covid-19, we cannot currently provide towels - please bring your own if you would like to. Regardless, every effort will be made to make you feel comfortable throughout.)

+ What should I bring to my appointment?

You don't need to bring anything but if you have the following it would be useful if you bring them with you:

• Referral letter from your GP or consultant.
• X-ray or scan results that you have relating to your condition.
• Lists of any medication or supplements you're taking.
• Any orthotics, braces or supports you use.
• If you're in pain due to wearing certain items such as running shoes, bring them.
• If using private health insurance, then your full insurance details and claim number.